The Future of Consumers | Embracing Customer Loyalty – Part 2
By Anastasia Lloyd-Wallis Chief Operating Officer and Head of Consumer Insights, Retail Doctor Group In part one of this two part series, I explored how customer loyalty has changed and shared a four step process to follow in revamping an existing loyalty program. In...
The Future of Consumers | Embracing Customer Loyalty – Part 1
By Anastasia Lloyd-Wallis Chief Operating Officer and Head of Consumer Insights, Retail Doctor Group How customer loyalty has changed We really have seen a shift in the focus of loyalty. Customers are now wanting to create an emotional connection with brands. They’re...
WEBINAR: Build Profitable Customer Loyalty Through Emotional Connection
Our CEO, Brian Walker, COO, Anastasia Lloyd-Wallis, Clark Rubber’s CEO, Anthony Grice, Adorn Cosmetics’ Founder & CEO, Briony Kennedy, and The Point of Loyalty’s Founder & CEO, Adam Posner are delighted to discuss their insights and...